FAQs

Browse the Surfers Hawaiian frequently asked questions by selecting a category below. If you need Chinese service please contact us or If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in is available from 2.00pm to 4.00pm and check-out time is 10.00am. Our office hours are Monday to Friday 9am to 4pm, Weekends and Public Holidays Off.

Q: Do you require a security bond upon check-in?

PLEASE NOTE THAT AT CHECK-IN A $150 CREDIT CARD AUTHORITY OR CASH BOND WILL BE REQUIRED TO COVER ANY INCIDENTALS/ADDITIONAL CLEANING OR DAMAGE TO THE APARTMENT THAT MAY OCCUR DURING YOUR STAY.

Q: Is after hours check-in available?

Check-in is available from 2.00pm to 4.00pm and check-out time is 10.00am. Our office hours are Monday to Friday 9am to 4pm, Weekends and Public Holidays Off.

Q: Can I have a late check-out?

Yes, we’ll charge extra fee for late check-out, please contact us for details.

Q: When do I have to pay a deposit?

Upon booking.

Q: What are the reception hours?

Office hours for check in are:

Mon - Fri 8:30am - 5:00pm; Weekends and Public Holidays 9am to 12pm.  

Q: Can I book theme park tickets at reception?

Yes,for your convenience, all theme park and tour tickets can be purchased from our reception.

Q: What is the cancellation policy?

·      If the booking is cancelled 14 days or more before arrival:
an Administration Charge of $65 will be payable (and the balance of any deposit paid will be refunded).

·      If the booking is cancelled less than 14 days before arrival:
then unfortunately a Cancellation Fee of $300 (or the whole accommodation charge if less than $300) will be payable unless the apartment is re-let for the whole period of the booking - if it is relet, an Administration Charge of $65 will be payable.

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

·       Free Wi-Fi in lobby.       

·       Pocket Wi-Fi available for hire in the apartment.

Q: What facilities do you have?

Heated outdoor pool, BBQ, Indoor spas, Sauna, Gym (rowing, running, cross-country, cycling machines, large boxing bag, Nautlis weight station)

Q: Is there car parking available?

Yes, One free undercover secure car space.

Q: Is all linen provided?

Yes.

Q: Is the pool heated?

Yes.

Q: How often are the rooms serviced?

Please understand that we are “Holiday Apartments.” There are 2 bedrooms, 2 bathrooms, a nice living room, kitchen, and balcony in the Apartment, the space is much more bigger than a hotel.
You’ll find it’s a nice, clean apartment  when you check-in, and we’ll clean the apartment when you check-out.
For long-term reservations, we’ll offer a house keeping service once a week.
The apartment is fully equipped (towels, soaps, etc) and additional dishwashing, laundry, will be charged for. Please understand the cost of living is quite high in Australia.

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Location FAQ's

General information about our location.

Q: How close is Surfers Paradise & Broadbeach?

Surfers Hawaiian Holiday Apartments is located in Surfers Paradise, closed to Broadbeach.

1KM to SkyPoint,1.6 KM to Cavill Ave,2.6KM to Gold Coast Convention and Exhibition Centre,and 3.8KM to Pacific Fair Shopping Centre in Broadbeach.

The station ”Florida Garden” of G:link is in 3 minutes walking distance.

Q: Are there shops or restaurants nearby?

Yes,​ the café shop, clubs and restaurants are in 5-10​ minutes walking distance.

Q: Is there public transport nearby?

5 minutes to tram and bus. The station ”Florida Garden” of G:link is in 3 minutes walking distance.

Q: What local attractions are in the area?

Cavill Ave, SkyPoint, Jupiters Casino, Pacific Fair Shopping Centre, Gold Coast Convention and Exhibition Centre.

Q: How far away is the race track?

In 10 minutes driving distance. 

Q: Where can I buy groceries locally?

There are 2 groceries in 3 minutes walking distance, 1 supermarket in 15 minutes walking distance.

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